Glitchy and Scratchy
Hey, did you know that we only use Italian leather? Hey, did you know that we make all our stuff in London? Hey, did you know that when we come up with a new idea we can make it straight away, yep, because we have a factory in London - I have already mentioned that - and we actually are the ones that make it? Hey, did you know that we come up with new slogans and designs regularly and put them online pretty sharpish? Hey, did you know that I read a book on marketing and it said that I should always focus on the positive aspects of the brand?
But you can't have positives without negatives, then everything would just be, I don't know, neutral. We had a little negative issue in the last few days and I am here to report that all has been resolved. Those of you that have followed the blog for a bit know we like transparency. And some of you had problems trying to make an order through our site last weekend (if using card, PayPal was fine). We were able to pinpoint the issue on Bank Holiday Monday. It was to do with a reconfiguration done by the bank, and guess what banks do on a Bank Holiday? Basically, if you made an order - by card - our system could not redirect the payment as our code in the bank had gone AWOL. Therefore, if you were concerned that your ID had been robbed or other horrible things, do not worry! Your payment failed, and your details are safe. Si si? It was a redirection issue so it was bouncing back to you via a screen saying "Error" or something.
Yeah, so it was a bit crap for you, for the fact that it happened on a Bank Holiday, and for us as we like glitch-free online services, alas we had our first glitch. It won't happen again - at least, not an issue with the bank. Oh, yeah, we will be hosting the second edition of the super BILLI awards soon. So stay tuned as we may be adding categories!
As for books on marketing, well, I think people are finally waking up and actually making their own choices (yes, I still have loads of faith in the human race!).
That is all.